General conditions of the site www.Promo-jetski.com

Article 1: Fields of Application and Modification of the General Conditions of Sale

These general conditions of sale apply to all orders placed on the website www.promo-jetski.com. He reserves the right to adapt or modify these general conditions of sale at any time. In case of modification, the general conditions of sale in force on the day of the order will be applied to each order.

Article 2: Product availability

Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks.

The order validation date corresponds to:

- The date of the order in the event of payment by bank card online.

- The date of acceptance of credit in the event of payment on credit

- Pre-order item: The official release date is displayed on the product page on the site. Pre-ordering gives you the opportunity to buy and therefore reserve your product in advance. You pay less and you are sure to have it as soon as the official release imposed by the publisher. Please note that the publisher can change the official delivery date at any time. Note that all the products ordered with your pre-order item will also be delivered on this date.

Article 3: Validation of orders and electronic signature (law of March 13, 2000 on electronic signature) Any order form signed by the consumer by "double click" constitutes an irrevocable acceptance which can only be called into question within the limits provided for in the these general conditions of sale. The "double click" associated with the authentication and non-repudiation procedure and the protection of the integrity of messages constitutes an electronic signature. This electronic signature has value between the parties in the same way as a handwritten signature.

Article 4: Price

EURL EST COAST IMPORT reserves the right to modify its prices at any time but undertakes to apply the rates in force which will have been indicated at the time of your order, subject to availability on that date.

Article 5: Terms of Payment and Security

You can pay by:

- Bank card (PAYBOX via PACA agricultural credit)

- Paypal

- Bank transfer

- Money order

Payment is made on the secure banking servers of our partners. This implies that no banking information concerning you passes through the promo-jetski.com site. The payment is therefore perfectly secure; your order will be recorded and validated upon acceptance of payment by the bank.

- Security: Your credit card details are encrypted using SSL (Secure Socket Layer) and never pass unencrypted over the network. Payment is made directly to the bank. Promo-jetski.com has no access to these details, and does not keep them on its servers. This is why they are asked again for each new transaction on our site.
- Default of Payment: EURL EST COAST IMPORT reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially settled a previous order or with whom a payment dispute would be being administered.
- Anti Fraud controls: EURL EST COAST IMPORT controls all orders that have been validated on our site. These controls aim to protect promo-jetski.com from abusive practices operated by fraudsters. As part of these procedures, our service may need to ask you for all the documents necessary to release your order: proof of address and debit in your name, etc. These requests are made by email, then by mail with AR.

Article 5.1: Credit note, gift voucher code and reduction voucher

Each Credit, Gift voucher code and Discount voucher are individual and cannot be combined with other commercial offers. They have a variable duration of use from 48 hours to 12 months maximum. After this period, if the beneficiary has not used his voucher, it will be automatically canceled without any recourse.

Article 6: Terms of delivery and delivery times

- The products are delivered to the delivery address you gave us during the ordering process.

- The shipping costs are fixed for metropolitan France and free for any order over a certain amount (this is variable and calculated automatically when you create your basket). (Be careful in certain cases and certain bulky or heavy products, an overload tax may be applied).

- For delivery outside mainland France: Additional shipping costs may be requested.

- In the event that several shipments are necessary for an order, this participation in the processing and shipping costs will only be invoiced for a single shipment.

- Shipping time: all the times announced are calculated in working days, this can vary from 2 to 10 working days. The shipping time is displayed on the site for each product sheet. The times indicated are average times and correspond to the times for processing, preparing and shipping your order (leaving the warehouse). To this period, must be added the delivery time of the carrier (Post / Carrier / Chronopost). Exceeding the shipping time does not allow any reduction in the price paid by the buyer as soon as the customer is delivered within 30 working days, following the confirmation of his order.

- For an order consisting of several products or containing a pre-order item, the shipping time is then based on the longest shipping time. EURL EST COAST IMPORT however reserves the right to split the order into several deliveries, at no additional cost to the customer.

- Any item available in stock is shipped within 48 hours from our warehouses, from the validation of the order. In all other cases, availability is specified on the product sheet and may vary between 2 and 10 working days depending on the type of products ordered.

- Delivery times: The ordered product is delivered by the postal circuit or by an independent carrier, depending on the nature of the product ordered and on the exclusive initiative of promo-jetski.com, to the address appearing on the order form. The announced deadlines are indicated from our warehouses. The choice of delivery method depends on the weight, volume and value of the items.

- Delivery method: Parcels of less than thirty kilos: Colissimo Access with tracking, without signature: average delivery time announced by the service provider: 48 hours

- Chronopost for products weighing less than 30kg: average time announced by the service provider: 24 hours

- Chronopost international: delay 48/72 hours

- Colissimo (without signature), this transport is a shipment without insurance, if you notice a delivery error or loss of package we invite you to report it to us as soon as possible on 04.98.00.06.39. Compensation for this service is 23 € per kilogram of goods entrusted for a lost package. (Example: A 1Kg package worth € 300 will be refunded up to € 23)

- Parcels over thirty kilos or bulky (delivery by carrier): Classic delivery: without making an appointment, deadline announced by the service provider 72 hours. Delivery is made to the landing door, with your help if necessary. We remind you that standard delivery does not include delivery of the package to the customer. Your package will be delivered to you in front of your home if it is a house, or at the foot of the building if you are in an apartment. As a result, you must plan for the rise of your package.

- From parcel to delivery: You must check the conformity of the goods delivered at the time of delivery and before signing the carrier's delivery note. You must indicate on the delivery slip and in the form of handwritten reserves accompanied by your signature any anomaly concerning the delivery (damaged product, etc.). This verification is considered to have been carried out once the buyer, or a person authorized by him, has signed the delivery slip. You must also confirm these reservations to the carrier within ten working days of receipt of the item (s) at the latest and send a copy of this letter to EURL EST COAST IMPORT - 171 chemin de la Mistralade 83190 Ollioules. - If the products need to be returned to us, you must contact our sales department on 04.98.00.06.39 within 14 days of delivery. Any complaint made after this deadline cannot be accepted. Product returns can only be accepted for products in their original condition (packaging, accessories, instructions, etc.). If at the time of delivery, the original packaging is damaged, torn, opened, then you must check the condition of the items. If they have been damaged, you must absolutely refuse the package and note a reservation on the delivery slip (package refused because open or damaged).

Warning ! All customizable products (example: personalized saddle cover, hydroturf mat, etc.) Original hull parts specially ordered (bodywork, strake, sticker, saddle, etc.) Yamaha, Kawasaki and Seadoo), and electrical parts do not benefit from the right of withdrawal, in accordance with article L.221-28 3 ° of the Code of consumption.

In case of doubt, please contact our sales department at 04.98.00.06.39.

In accordance with Article L. 221-23 of the Consumer Code, “the consumer's liability can only be engaged in the event of depreciation of goods resulting from handling other than those necessary to establish the nature, characteristics and functioning of these assets (...) ”.

Article 7: Responsibilities

According to article L.221-15 of the Consumer Code:

"The professional is fully responsible towards the consumer for the proper performance of the obligations resulting from the distance contract, whether these obligations are performed by the professional who concluded this contract or by other service providers, without prejudice to its right of recourse against them.

However, he can exempt himself from all or part of his responsibility by providing proof that the non-performance or poor performance of the contract is attributable either to the consumer, or to the unforeseeable and insurmountable fact of a third party to the contract, or to a case of force majeure "

- In the event of a dispute with a carrier, the customer having noticed a defect, can initiate a recovery procedure by contacting the company Promo-jetski.

- With regard to products purchased to meet professional needs, EURL EST COAST IMPORT will not incur any liability for any indirect damage as a result of these, operating loss, loss of profit, damage or costs, which may occur.

- The choice and the purchase of a product or a service are placed under the sole responsibility of the customer.

- The total or partial impossibility of using the products, in particular due to incompatibility of the material, cannot give rise to any compensation, reimbursement or questioning of the responsibility of promo-jetski.com.

- In the event of non-delivery of an order or part of an order, you have a maximum of six months (from the date of departure from our warehouses) to come forward. Beyond this deadline, we will not accept any claim.

Article 8: Satisfied or refunded

In accordance with article L.221-18 of the Consumer Code, the consumer has a right of withdrawal of 14 days from the date of receipt. Return costs are the responsibility of the customer. The reimbursement will be made by the same method of payment and within a maximum of 1 week.

Withdrawal form: Click HERE

In the case of an order for several goods delivered separately or in the case of an order for a good made up of lots or multiple pieces whose delivery is spread over a defined period, the period starts from receipt. of the last good or lot or of the last part.

For contracts providing for the regular delivery of goods during a defined period, the period starts from the receipt of the first good.

Return procedure: You have a legal period of 14 days from receipt to notify your customer service of your wish to return the product to us. To make a return: A request must be made to our customer service in order to be assigned a return number. This request can be made directly from your order tracking on our site under the “Returns Department” tab.

To exercise the right of withdrawal, you must notify us (Insert your name, your order number, your telephone number and your e-mail address) your decision to withdraw from this contract by means of an unambiguous declaration (for example , letter sent by post, or email). You can use the model withdrawal form but it is not compulsory ( Click HERE ) .

You can also complete and send the model withdrawal form or any other unambiguous declaration on our website: info@promo-jetski.com. If you use this option, we will send you an acknowledgment of receipt of the withdrawal on a durable medium without delay.

If you have received goods under the contract, you must return or return the goods to us without undue delay and in any event no later than fourteen days after you have communicated your decision to withdraw to us. of this contract. This period is deemed to have been met if you return the goods before the expiration of the fourteen day period. The product must be returned in perfect condition, accompanied by all accessories (instructions, accessories, guarantees, etc.), in its original packaging, and not used.

- The return costs, in all cases, will be at your expense.

Article 9: Guarantees and after-sales service

When the product benefits from a manufacturer's warranty, this is indicated on the article sheet on the site. The manufacturer's warranty is generally 3 months. If in doubt, please contact our customer service at 04.98.00.06.39. In case of failure during the initial warranty period, repairs will be provided free of charge by the manufacturer only, you can contact our sales department for the manufacturer's contact details. To be able to benefit from the product warranty, it is essential to keep the purchase invoice for the product. We remind you that you also benefit from the legal guarantee against hidden defects in application of articles 1641 and following of the civil code. In the context of a return of goods for guarantee, the sending and the return must be carried out by colissimo followed. Return costs are the responsibility of the manufacturer. The duration of manufacture and availability of spare parts for a European manufacturer is 10 years and 1 year for the rest of the world. ATTENTION: a particular framework concerning the electrical or electronic spare parts, example: Starter, relay, coil, regulator, harnesses, stator, counter, CDI, ECM ... These parts must be assembled by our workshops or by a professional jet ski ( invoice to be attached) in order to benefit from the manufacturer's warranty.

Article 3 of the decree of December 18, 2014

" The consumer

- has a period of two years from the delivery of the goods to act;

- can choose between repair or replacement of the good, subject to the cost conditions provided for in article L.211-9 (now article L.217-9) of the Consumer Code

- is exempt from providing proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods.

The consumer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code. In this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the civil code.

TO REACH THE CONSUMER MEDIATOR:

MEDIATION - LIVE BETTER TOGETHER

Site address: www.mediation-vivons-mieux-ensemble.fr

Address of the mediator: 465 avenue de la Liberation 54000 NANCY

You can also lodge a complaint on the European platform for online dispute resolution, at the following address:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

Article 10: Intellectual property:

Unless otherwise indicated, the logos, graphics, images, texts, brands and / or signs appearing on this site, including but not limited to, are registered trademarks and may not be used for commercial purposes without prior written consent.

Article L111-1 (intellectual property code)
"The author of a work of the mind enjoys on this work, by the sole fact of his creation, an exclusive right of intangible property and opposable to all. This right includes attributes of an intellectual and moral order, thus that attributes of a heritage nature "

Article L335-2 (intellectual property code)
"Penalties incurred for non-respect of copyright:
Any edition of writings of musical composition, drawings, paintings or any other production printed or engraved in whole or in part, in defiance of the laws and regulations relating to the property of the authors, is an infringement. any counterfeiting is a crime Counterfeiting in France of works published in France or abroad is punished by two years' imprisonment and a fine of 300,000 euros will be punished with the same penalties: the debit, import and export of 'counterfeit works'.

Article 11: Provisions of the law "data processing and freedoms"

At any time, "you have the right to access, modify, rectify and delete data concerning you (article 34 of the law" Informatiques et Libertés "of January 6, 1978). Through us, you may need to receive proposals from other companies. If you don't want it, just send us an email to info@promo-jetski.com. You can also make a request to our services by mail to: EURL EST COAST IMPORT - 171 chemin de la Mistralade - 83190 Ollioules

Article 13: Company details

The head office :

EURL IS COAST IMPORT (under the Promo-jetski, Promo-quad, Promo-bateau & RIVOT Racing stores)

171 chemin de la Mistralade

83190 Ollioules

Phone: 04.98.00.06.39

www.promo-jetski.com

MODEL WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of SARL EST COAST IMPORT - www.promo-jetski.com

171 chemin de la Mistralade
83190 Ollioules
Phone: 04.98.00.06.39

info@promo-jetski.com

I / we (*) hereby notify / notify you (*) of my / our (*) withdrawal from the contract for the sale of the property (*) / for the provision of services (*) below:

Ordered on (*) / received on (*):

Name of consumer (s):

Address of consumer (s):

Signature of consumer (s) (only if this form is notified on paper):

Date:

(*) Cross out the unnecessary mention.